Quote:
Originally Posted by haertig
Has Amazon even acknowledged the problem yet, or have they remained silent on it? I would assume that someone has reported it to them. This is not something that I keep up with routinely, other than occasionally scanning this thread to see if there have been any updates. It's interesting to read about, but it doesn't affect me personally (100% in airplane mode, always).
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I have seen sideloaded books disappear twice on my Paperwhite 10th gen. I have contacted Amazon Canada twice. The first time, I got one of the script runner "tech" support personnel and was told to factory reset my Kindle. The second time, the tech support wanted me to factory reset my Kindle. When I stated that I had already done that and it did not fix the problem, I was told that the tech could not see any record of a previous report of the issue. At that time, I was put on hold while the tech checked with their manager. After ~30 minutes on hold, the call was dropped—that has happened before when I've been on hold for a while and I don't blame Amazon for it.
Since to me, my Kindle is just a test bed for ebooks before they are sent to KDP, it's not a big deal to me since it is not my day-to-day ereader and often sits for a month between uses. Of course, that month between uses may be part of the trigger for the issue.