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Thanks for the positive post! You truly can get a skewed idea of Kobos by reading a forum where people only post about problems they’ve run into.
Electronics in general are glitchy and prone to software errors, bad updates, database corruption, etc.—something not obvious to outside viewers. My Kindles and iOS devices have had their share of issues.
Overall, though, I love the Kobo UI, the ease of borrowing books, the feel of their ereaders, and how hackable they are.
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