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Yep, I've experienced this.
I purchase gift cards for kids in the family. Never had a problem with Xbox, PlayStation or Amazon. Bought a Google Play gift card for the first time last year. Ran into the same problem, only after filling out the form and submitting photos we were greeted with a message that it might take 14 business days to verify!
I was ticked. Called the store where I purchased the gift card and was given their gift card fraud department phone number. Called, provided basically the same information Google wanted and the money was available in the account two days later.
My advice is to contact the store where you purchased the card and see if they can help.
Of course, I found out after the fact how common this is. Luckily I was there when the gift card was redeemed (and kept my receipt) or it might have sat forgotten in a drawer. All I can say is never again.
P.S. The same kid tried to use a bank-issued gift card (either Visa or Mastercard) to buy something in the Play store. That wouldn't work, either, even though she had no problems using it elsewhere. Seems Google wants only credit and debit cards in an account.
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