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Three days, one web form (and response 2.5 days later), two online chats, 3rd specialist online chat and they have no idea what to do or why it's broken.
They have photos of receipt, store registration success, front & back of card and screen shots.
I suggested they should have their devs look at how Nintendo, Amazon, Apple etc do it.
Nintendo's system is the best.
They will email. They apologised for the last email which basically advised redeeming the card. I've done it on desktop Chromium and Tablet, at purchase and at Payment methods.
I asked twice at least could the issue be that there is no other payment method? No reply / comment to that idea.
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