[chaley]

Originally Posted by Patrick Faret

Can you tell me how to attach the images you're asking me for? I'm not very good with computers.

Use the Manage Attachments option. You must be in advanced mode to see it.

In the meantime, I'll tell you how the first dialog box is configured:
1 Collections: checked
2 Collection columns: tags
3 Collection template: unchecked
4 create collections: ticked
5 delete empty shelves: ticked
6 Load covers: ticked

As for the second image, mine is identical to yours

Those seem correct.

Next steps:

1. Post the image.
2. Question: what version of calibre are you running, on what version of which operating system?
3. Run calibre in debug mode and post the log.
   1. Start calibre.
   2. Right-click the Preferences button and choose "Restart in debug mode".
   3. Connect your Kobo.
   4. Let the connection process finish: no "jobs" running.
   5. Quit calibre. A window will appear containing the debug log.
   6. Copy the debug log and paste it into a reply. Please use the "SPOILER" option (The eye with the X over it) to prevent an extremely long reply. Even better, paste the debug log into a text file and attach that.