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Is your language set to Japanese in the Settings on your Kobo, but your country setting on in Payment Information on kobo.com set to an English speaking country?
A few years ago when I was experimenting with using Japanese on my Kobo, I found that having the Kobo Store in English and my Kobo in Japanese created buggy inconsistencies that went away when the Kobo Store was set to Japan.
It’s an interesting bug that you found. I can’t imagine that furigana causes such problems for native Japanese speakers. I need to know more about how you’ve set your Kobo up.
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