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I am having a terrible experience with Pocketbook store. They took ages to process my order, but took my money straight away. I eventually cancelled my order and got an acknowledgement saying ok. I then ordered my ereader from Amazon UK (I live in England) and got it almost immediately.
Then, after almost a month of waiting and presumed cancelling, the ereader from Pocketbook store arrived along with an extra bill from FedEx for import taxes for £46.55 (which is not mentioned anywhere on their site). I am in the process of trying to get my money back but I am not holding my breath. The machine was shipped from a Hong Kong address which adds to the whole debacle. They also require that I send the machione back at my own expense which, shipping back to Hong Kong, will cost a ruinous amount.
Not a good or honest company. Caveat Emptor.
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