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krisk · 04-24-2009, 04:33 PM

ok, back to real vents & rants...

the backstory;

we have some properties that are off off OFF site and it is expedient to have civilian telecommunications service them. this one "coordinator" is apparently notorious for calling in more or less ficticious issues, then the civilian phone company gets called, we have to coordinate and every one shows up with 13 times out of 14 there being no issue (this is one of the things I am supposed to put and end to). this morning, (I had kinda' an icky tummy yesterday and stayed home) I got this in my email;

We are having problems with the following listed telephones here at XXXX xxx Dr. (oooo)

1. Name: Sxxx Wxxx

2. Telephone number:xxx-xxxx

3. Room location and position:xxA

4. Data port number

V xx

1. Name: Kxx Dxx

2. Telephone number:xxx-xxxx

3. Room location and position:MVxx, Cubicle x

4. Data port number

ataport xx-x

1. Name: Txx Hxx

2. Telephone number: xxx-xxxx

3. Room location and position: MV-xx, C

4. Data port number: x-x, V

POC: Mr. so-n-so

I then CALLED the users he listed, told thme their phones had been reported out and asked if I could help. as you can see, 2 of the 3 were very surprised that the instrument (that we were talking on) was supposed to be out. my return letter follows;

Mr. so-n-so

I just contacted Sxx and Kxx, and left a message for Txx. The first two were completely unaware of any issues with their telephones and indicated that they had not reported any problems with them.

I certainly admire your industriousness in attempting to repair your co-workers phones prior to any problems occurring with them, but I beg your indulgence in allowing these phones to become disabled on their own so we can correctly diagnose the problem. Pro-active maintenance is an admirable lofty goal, but as a very small telecommunications detachment faced with the normal burdens of power outages and individual and unit training commitments, I am certain you can commiserate with me the over commitment of the time and talents of our personnel.

Have an incredibly nice and productive day!

Phone desk

*odd little smilies self inserted, but oh-well)

04-24-2009, 04:33 PM	#2809
krisk Wizard Posts: 2,148 Karma: 8229 Join Date: Nov 2008 Location: on the road again Device: kindle	ok, back to real vents & rants... the backstory; we have some properties that are off off OFF site and it is expedient to have civilian telecommunications service them. this one "coordinator" is apparently notorious for calling in more or less ficticious issues, then the civilian phone company gets called, we have to coordinate and every one shows up with 13 times out of 14 there being no issue (this is one of the things I am supposed to put and end to). this morning, (I had kinda' an icky tummy yesterday and stayed home) I got this in my email; We are having problems with the following listed telephones here at XXXX xxx Dr. (oooo) 1. Name: Sxxx Wxxx 2. Telephone number:xxx-xxxx 3. Room location and position:xxA 4. Data port numberV xx 1. Name: Kxx Dxx 2. Telephone number:xxx-xxxx 3. Room location and position:MVxx, Cubicle x 4. Data port numberataport xx-x 1. Name: Txx Hxx 2. Telephone number: xxx-xxxx 3. Room location and position: MV-xx, C 4. Data port number: x-x, V POC: Mr. so-n-so I then CALLED the users he listed, told thme their phones had been reported out and asked if I could help. as you can see, 2 of the 3 were very surprised that the instrument (that we were talking on) was supposed to be out. my return letter follows; Mr. so-n-so I just contacted Sxx and Kxx, and left a message for Txx. The first two were completely unaware of any issues with their telephones and indicated that they had not reported any problems with them. I certainly admire your industriousness in attempting to repair your co-workers phones prior to any problems occurring with them, but I beg your indulgence in allowing these phones to become disabled on their own so we can correctly diagnose the problem. Pro-active maintenance is an admirable lofty goal, but as a very small telecommunications detachment faced with the normal burdens of power outages and individual and unit training commitments, I am certain you can commiserate with me the over commitment of the time and talents of our personnel. Have an incredibly nice and productive day! Phone desk *odd little smilies self inserted, but oh-well)