Hi All,
I'm new here and found this site whilst searching for solutions to fix a dead Clara HD. I've checked the internal SD card and it is completely empty - as if the OS has been wiped somehow.
My device went flat a couple of nights ago and when I came to charge it the next morning the screen showed an outline image of the reader with an exclamation mark within it and a circular 'replay' icon in a button below.
When I plugged it in to charge the image changed to 3 dots and a 'recycle' icon. The screen would occasionally refresh and go blank but would always return to the 3 dots and the icon.
I've no idea what has happened aside from is seemingly wiping itself and Kobo customer service have been really unhelpful.
I've requested a firmware image on here but I'm not totally sure that will help as there aren't any OS folders on the SD card.
Has this happened to anyone else, and if so were you able to fix it?
I'd really like the Clara back up and running as it's been a brilliant device for me to read from.
Thanks in advance
