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I got it setup. Calibre sees it just fine.
I think I was just too ill or Kobo had issues last night.
here's the crazy part, the usb is loose on this one too! I don't get it. only place I could find it was on amazon and it said used-like-new but unopened box. was there a batch of defective port devices sent out for 3rd party vendors to sell?
how hard would it be to open one of these and fix/change the usb port? probably better just sending it back.
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