That is very weird. But the TabX is not a BSR device so I don't think it's hardware.
Are you running on the latest software?
Code:
Model: TabX
Finger: Onyx/TabX/TabX:11/2023-11-22_10-35_3.5_946657f755/43508:user/dev-keys
Link: http://firmware-us-volc.boox.com/2c3cede7f3fc0a3a70a3b2a65c8fe77a/update.upx
Size: 1,561,114,386
MD5: 2c3cede7f3fc0a3a70a3b2a65c8fe77a