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Recently, I've stopped using auto-off and turned the cybook off manually every time, and haven't had the freeze up since.
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The only times where i've seen the reset buton "inactive", was when my baterry was totally depleted (oups). The Cybook then display the same page (it don't acctually requiers power) until pluged onto a power source. Maybe the problem is the baterry somehow.
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Depends ....
Mine used to freeze on occasion and I 'cured' that by not using an SD card!
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Same for me. Is the led on ? In my case it was, the the cybook froze like this.