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The cable is one I've used to charge the PW and my Oasis for years. It is dedicated to only that and connects to a USB socket on a power strip. I just this minute plugged my Oasis in with no problem and got the orange "I'm charging" light. I also tried two other cable I have and they wouldn't insert into the PW either.
There's something wrong with the connector port of the PW. I stood directly beneath the light and looked into it and there is some metal bar across the center. It reminds me of the spade on the iPhone charging cable. I got sidetracked this morning but am going to go back to Amazon site and pursue the return/exchange now.
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