MobileRead Forums - View Single Post - Troubleshooting Kindle D01100 Ver. 4.1.4 connected then not connected

DNSB · 11-05-2023, 08:54 PM

You have connected your Kindle to another computer with that same cable and found no issues.
You have connected another device with equivalent power consumption to your computer using that cable without issue.
You have run a hardware diagnostic on your computer's USB ports? After all, it's far more likely to be a computer hardware issue rather than a Windows issue.
Here I'm assuming that you have more than 1 USB port and you have tested the cable/Kindle in all of them.
You have cleaned the Kindle and computer USB ports.

As for the heavy duty cable? I've had enough of those that failed as often as a decent cable. This includes cables that worked with one device but not with another ranging from USB-A/USB-MicroA, USB-A/USB-MicroB, USB-A to USB-B, USB-C to any of the previous and also the USB-C variants of USB-B and USB-MicroB.

Edit: have you tried booting your computer from a Linux distro on a USB flash drive to check if it is able to connect reliably to your Kindle.

11-05-2023, 08:54 PM	#4
DNSB Bibliophagist Posts: 47,240 Karma: 171291590 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	You have connected your Kindle to another computer with that same cable and found no issues. You have connected another device with equivalent power consumption to your computer using that cable without issue. You have run a hardware diagnostic on your computer's USB ports? After all, it's far more likely to be a computer hardware issue rather than a Windows issue. Here I'm assuming that you have more than 1 USB port and you have tested the cable/Kindle in all of them. You have cleaned the Kindle and computer USB ports. As for the heavy duty cable? I've had enough of those that failed as often as a decent cable. This includes cables that worked with one device but not with another ranging from USB-A/USB-MicroA, USB-A/USB-MicroB, USB-A to USB-B, USB-C to any of the previous and also the USB-C variants of USB-B and USB-MicroB. Edit: have you tried booting your computer from a Linux distro on a USB flash drive to check if it is able to connect reliably to your Kindle. Last edited by DNSB; 11-05-2023 at 08:56 PM.