MobileRead Forums - View Single Post - Troubleshooting Kindle D01100 Ver. 4.1.4 connected then not connected

realFridayHouse · 11-04-2023, 04:07 PM

I have a 4th Gen graphite Kindle D01100 Ver. 4.1.4 connected with a data USB cable (please don't say try another cable, it's confirmed to work properly.) When connecting it to my Windows 10 computer, it will see the device, open a folder, wait a few second and disconnect and close the explorer window. like it's not plugged up. The Kindle still says it's in USB mode and connected, but windows acts like it's not there at all. Sometimes the Kindle will flash from the home screen to the USB screen and back, over and over. What is windows doing wrong?

I've tried on another windows 10 computer and it works just fine. Here is what I've tried thus far for the trouble computer...

Device Manager: No kindle related device appears.
Windows Event Viewer: Nothing appears, no errors.
Windows Services: Looked for "Shell Hardware Detection" and ensured it is set to "Automatic."
Windows PowerShell: Used the command `Get-WmiObject Win32_PnPEntity | Where-Object { $_.ConfigManagerErrorCode -ne 0 }` in Power Shell, no results.
USB Devices: Opened the "Devices and Printers" window from the Control Panel and check if the Kindle appears there. It does not.
USB Troubleshooter: No results.
System File Checker (SFC) Scan: No errors.
All else is updated. No viruses, no malware, no USB related software installed.

11-04-2023, 04:07 PM	#1
realFridayHouse Junior Member Posts: 2 Karma: 10 Join Date: Nov 2023 Device: 4th Gen Kindle D01100 4.1.4	Kindle D01100 Ver. 4.1.4 connected then not connected I have a 4th Gen graphite Kindle D01100 Ver. 4.1.4 connected with a data USB cable (please don't say try another cable, it's confirmed to work properly.) When connecting it to my Windows 10 computer, it will see the device, open a folder, wait a few second and disconnect and close the explorer window. like it's not plugged up. The Kindle still says it's in USB mode and connected, but windows acts like it's not there at all. Sometimes the Kindle will flash from the home screen to the USB screen and back, over and over. What is windows doing wrong? I've tried on another windows 10 computer and it works just fine. Here is what I've tried thus far for the trouble computer... Device Manager: No kindle related device appears. Windows Event Viewer: Nothing appears, no errors. Windows Services: Looked for "Shell Hardware Detection" and ensured it is set to "Automatic." Windows PowerShell: Used the command `Get-WmiObject Win32_PnPEntity \| Where-Object { $_.ConfigManagerErrorCode -ne 0 }` in Power Shell, no results. USB Devices: Opened the "Devices and Printers" window from the Control Panel and check if the Kindle appears there. It does not. USB Troubleshooter: No results. System File Checker (SFC) Scan: No errors. All else is updated. No viruses, no malware, no USB related software installed.