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StationeryNomad · 10-10-2023, 07:24 PM

Hello, I was sent here from the Kobo community on reddit.
I've owned two Kobos (plus my daughter's). The first was a gift about 2015. It was a basic one. I'm not sure the model but I'll put a pic below. I use my Kobos every month or so depending on if I'm reading a physical book or ebook.

One day I pull my Kobo out of the drawer (where it was safe, temperature controlled, and had been put away in working order) and the screen was "frozen" or burned onto the Kobo and the device wouldn't work in anyway no matter how much troubleshooting I attempted. I contacted customer support and they said the warranty was up so they offered me $20 off a new Kobo, which I didn't take.

After a year or two I decided to replace it with another Kobo even though I hadn't had good luck. I figured it was a fluke. Last week I pull my Kobo (Aura H20 Edition 2) out of the drawer after about a month of inactivity and the same thing had happened. The screen was "frozen" with half of the last display embedded? burned? onto the screen. It said it needed to be charged, but I have been charging it for five days using different cords as well as trying my computer and directly to the wall and no luck.

Again I called customer support and they said I was out of luck because my warranty was up and they offered me $20 off a new Kobo.

On Reddit, loads of people have functional Kobos after a decade and I am trying to figure out if it's something I'm doing or if I've been unlucky. Neither time did Kobo seem surprised when I described what had happened they just said it couldn't be fixed and seemed to understand what was going on, although they didn't explain it to me.

So I'm trying to figure out if it's something I'm doing or if I've been unlucky or a third option that I don't know of? Do you smart people know what is happening here?

I promise you as broken as the screens look, they are fully intact and smooth, not even a scratch.

ETA I will update as soon as I figure out what kind of images I can upload.

10-10-2023, 07:24 PM	#1
StationeryNomad Junior Member Posts: 3 Karma: 10 Join Date: Oct 2023 Device: Aura H20 Edition 2	Kobo problem Hello, I was sent here from the Kobo community on reddit. I've owned two Kobos (plus my daughter's). The first was a gift about 2015. It was a basic one. I'm not sure the model but I'll put a pic below. I use my Kobos every month or so depending on if I'm reading a physical book or ebook. One day I pull my Kobo out of the drawer (where it was safe, temperature controlled, and had been put away in working order) and the screen was "frozen" or burned onto the Kobo and the device wouldn't work in anyway no matter how much troubleshooting I attempted. I contacted customer support and they said the warranty was up so they offered me $20 off a new Kobo, which I didn't take. After a year or two I decided to replace it with another Kobo even though I hadn't had good luck. I figured it was a fluke. Last week I pull my Kobo (Aura H20 Edition 2) out of the drawer after about a month of inactivity and the same thing had happened. The screen was "frozen" with half of the last display embedded? burned? onto the screen. It said it needed to be charged, but I have been charging it for five days using different cords as well as trying my computer and directly to the wall and no luck. Again I called customer support and they said I was out of luck because my warranty was up and they offered me $20 off a new Kobo. On Reddit, loads of people have functional Kobos after a decade and I am trying to figure out if it's something I'm doing or if I've been unlucky. Neither time did Kobo seem surprised when I described what had happened they just said it couldn't be fixed and seemed to understand what was going on, although they didn't explain it to me. So I'm trying to figure out if it's something I'm doing or if I've been unlucky or a third option that I don't know of? Do you smart people know what is happening here? I promise you as broken as the screens look, they are fully intact and smooth, not even a scratch. ETA I will update as soon as I figure out what kind of images I can upload.