What version of calibre and what OS are you running? If it's Windows 10 64-bit or Windows 11, upgrade calibre to the latest version.
If you are using the KoboTouch driver, you want to do the following.
- Go to Preferences
- Search for kobotouch
- Click Customize plugin
- Go to the Medatadata. on device & advanced tab
- Under Advanced options, check Attempt to support newer firmware
- Click OK
- Click Apply
- Click Close
If you are using ther KoboTouchExtended driver, select that wen you get the search results. Everything else is the same.