[alanfw]

My partner's Forma has been having battery issues even though it is little more than a year old. It is now stuck in a cycle where, when it is plugged in to a USB power source, it restarts (which takes a while because I think it is trying to update), reaches the home screen, does nothing for a while (appears unresponsive), then does the same thing over and over again. I'm assuming there is insufficient battery power to complete the update process.

The only way I can stop this process is to plug it into the computer USB port and connect it to the computer. In this case, it goes to the screen "Connected and charging". I left it in this position overnight with the computer turned on but this morning it still does exactly the same thing when I safely remove from USB port, and it still shows low battery.

While searching for a solution I found a thread on this forum that mentioned images so I was wondering if it was possible to reimage the Forma rather than just put an update in the .kobo folder. If yes, can anyone tell me where I can find an image? If no, can anyone suggest a solution?