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Old 08-15-2023, 11:22 AM   #1
jbweb
Junior Member
jbweb began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Aug 2023
Device: Kobo Clara 2E
Wifi issues on new device after firmware update

Hi all,
After happily reading for more then 10 years on my old Sony, it was time for a little upgrade. So i recently bought the Clara 2E, because the reviews were good and i liked it being mostly the same size and form factor as my old Sony.

Overall i'm pretty happy with my choice, but i'm a bit puzzled there is no official way of reporting a bug at kobo. Not in the app, site, on the device, etc.

When i unpacked my new device, i did the setup progress, connected to my wifi and the device automatically went to download a firmware upgrade (4.37).

After this update was installed, again the device asked me for my wifi network, but was not able to connect anymore.
The issue is quit clear. I have a wifi name with an & (ampersand), and when i select this it automatically makes characters save and makes it a "&" character. And then in the final error, it does it again, so my wifiname is displayed as a "&".

Now i hear you say, just rename your wifi...
But i have a new "smart" house with more then 150 devices connected, all working perfectly on this wifi name. Even the cheapest, obscure, Chinese IOT devices work perfectly.
Renaming my wifi network will give me an ton of work and new issues with all these other devices.

Would be great if Kobo had a normal way of reporting bugs, as this is a minor thing (i'm a developer myself, this is just a simple safety issue), and can be solved easy in a new firmware update if they would be aware, i figure...

Anyone else has this same issue since this firmware update?
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