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How long has he had the problem? Does it seem it's connected to the firmware that's the most current one? I'm hoping that with newer firmware the problem will go away. The error message I got when plugging it into my computer may say what your friend's does, it's hard to remember the exact wording when it goes away. Thanks for your reply. I found the NickelMenu site and also added the Kobo Utilities plugin to Calibre to back up the database.
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