MobileRead Forums - View Single Post - Can't access payment information on Kobo website

DNSB · 07-17-2023, 11:58 AM

When I go to My Account => Account Settings and click on the 2nd tab titled Payment Information, there is a ... menu at the end of Payment Method and Billing Address which allow me to enter/modify information. Payment Method gives me the option of Change Payment Method or Remove while Billing Address has an Edit box which I can click on to edit my address information. I tested this with Firefox, Edge and Chrome with Windows 11 and Safari with MacOS Ventura. Have you tried this with extensions disabled?

As far as I have noticed, if you have sufficient store credit to cover your purchase, Kobo will not try to use other payment methods.

As for adding a gift card, that option only exists when you are checking out and only if your current store credit does not cover the cost of your purchase.

07-17-2023, 11:58 AM	#5
DNSB Bibliophagist Posts: 46,555 Karma: 169115148 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	When I go to My Account => Account Settings and click on the 2nd tab titled Payment Information, there is a ... menu at the end of Payment Method and Billing Address which allow me to enter/modify information. Payment Method gives me the option of Change Payment Method or Remove while Billing Address has an Edit box which I can click on to edit my address information. I tested this with Firefox, Edge and Chrome with Windows 11 and Safari with MacOS Ventura. Have you tried this with extensions disabled? As far as I have noticed, if you have sufficient store credit to cover your purchase, Kobo will not try to use other payment methods. As for adding a gift card, that option only exists when you are checking out and only if your current store credit does not cover the cost of your purchase. Attached Thumbnails Last edited by DNSB; 07-17-2023 at 12:11 PM.