Quote:
Originally Posted by mlewis78
I mentioned earlier that I'd bought a new 32" Samsung smart TV from B&H Photo (same price as the Amazon prime day price, $198). I thought it would work out better and I knew they used Fedex for delivery the next day.
The Fedex driver rang from downstairs and I let him in. I went downstairs within an hour (4 flights) and there were no boxes. I checked the tracking and Fedex had not updated it to delivered, but hours later they did.
My TV was stolen. I didn't even get to see it. The driver had left the box in the vestibule where it could be seen from the street and the box had a large photo of the TV with full description, same box as if I had picked it up at a store.
After some effort and two days, B&H confirmed a full refund. I told them that the delivery was very sloppy, as if the driver was trying to give it to a thief. Or worse, the the driver took a photo of where the box was and took it himself.
Since I cannot trust a delivery person, when I buy another I will have to pick up from the store which would require a taxi ride to get it home. The sale price is good through this Sunday, but it's very humid now and I am inclined not to bother.
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Wow, that's awful. Would they be able to make it a signature-required delivery?