Quote:
Originally Posted by mlewis78
I mentioned earlier that I'd bought a new 32" Samsung smart TV from B&H Photo (same price as the Amazon prime day price, $198). I thought it would work out better and I knew they used Fedex for delivery the next day.
The Fedex driver rang from downstairs and I let him in. I went downstairs within an hour (4 flights) and there were no boxes. I checked the tracking and Fedex had not updated it to delivered, but hours later they did.
My TV was stolen. I didn't even get to see it. The driver had left the box in the vestibule where it could be seen from the street and the box had a large photo of the TV with full description, same box as if I had picked it up at a store.
After some effort and two days, B&H confirmed a full refund. I told them that the delivery was very sloppy, as if the driver was trying to give it to a thief. Or worse, the the driver took a photo of where the box was and took it himself.
Since I cannot trust a delivery person, when I buy another I will have to pick up from the store which would require a taxi ride to get it home. The sale price is good through this Sunday, but it's very humid now and I am inclined not to bother.
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I had a similar problem with a delivery that was delivered by UPS. It was delivered to front entrance (public) of the apartment building. The driver did not ring to let us know about the delivery. He just left it and left. It was stolen.
UPS back then was using what they called home delivery which was to get people to deliver packages on their way home and obviously the driver we had was too lazy to right the buzzer and wait for one us to collect the package. So he left it left.