Quote:
Originally Posted by DiapDealer
That's fine. I'm just not sure several people on Mobileread == " Amazon's service has gone down the tubes and everybody knows it."  |
But it's not just people on MobileRead's forums. I see people complaining about Prime degrading on many different websites and there's no denying they keep making Prime worse, by taking away benefits or making them less useful than they were at the start. People are
definitely noticing that, and I think their increasing focus on getting new Prime members at all costs may be desperation on their part. Even if there's a lot of churn, they can keep their Prime subscription numbers up that way and keep Wall Street happy.
It's also a fact that Amazon is focusing on new Prime members over existing ones. People do notice that. Are enough noticing it to hurt Amazon yet? I don't know, none of us do. But they have competition they didn't have before. For example Walmart+ has 90 days for returns (30 for Amazon, except during Christmas sales season) and you can return packages at any Walmart brick & mortar location. There's a Walmart about five minutes from my house, but the closest place I can take an Amazon return is fifteen minutes away. Since I have doctor's appointments once a month I'm able to drop off returns at a UPS store while out, without extra driving. If it wasn't for that, I'd probably have already switched to Walmart+.