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My Prime orders from Amazon vary. Many arrive in less than 24 hours - I have three huge Amazon distribution centers in my area, one of them is only about 5 miles from my house. Sometimes I can order something at 9:00pm and it's on my doorstep at 4:00am, seven hours later. But other Prime orders take several days for delivery. When I place my orders, the webpage does tell me the estimated delivery date. If that estimate is "next day", then that's when delivery is. When the estimate is a few days, about 1/4 to 1/3 of the time I find the delivery gets delayed by an extra day. I think the longer delivery estimates are when Amazon is partnering with USPS or other carriers. That seems to slow things down markedly. I also think this is when things are being shipped in from a different distribution center, not one of the three in my immediate area.
I rarely order anything from Amazon that is not "offered and shipped from Amazon, with free returns". Once you start getting into third party sellers and their own return policies - these sellers are much more prevalent these days than in the past - things start getting a bit dicey at times. I do my best to stay away from them, because I'm finding more and more shipments, from any merchant, are poorly packed and arrived damaged - thus needing to be returned. With Amazon free returns it's still a hassle, but I just drive two miles to the Kohl's store and they take care of everything, boxing it up included. And they give me a coupon for 20% off (is that percentage correct?) on merchandise I buy in their store.
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