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Amazon created high expectations about customer service and prompt shipping, and it's often not meeting those expectations anymore.
I haven't had any major issues with Amazon getting stuff to me in the time frame indicated, but the time frame has changed from a few days to as long as a week. The delays seem to be at Amazon's end--the item might not actually be shipped until a day or two before the promised delivery date.
Amazon made other retailers step up their game, and now there doesn't seem to be much incentive to choose Amazon over those other retailers. Even something like Amazon Smile was a reason to buy from Amazon, but Amazon killed that program. The Amazon-branded Visa gets me 3 percent cash back at Amazon; the Walmart-branded MasterCard gets me 5 percent cash back at Walmart. Most major retailers participate in Rakuten, but not Amazon.
Amazon's become just one of many comparable shopping options.
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