Quote:
Originally Posted by issybird
Four of my last five Amazon orders have gone wrong and they make it so hard these days to fix issues. I ended up eating two of the problems; one was a damaged item and the other was a wrong item, but I decided I could live with both instead of engaging in the hassle.
I never thought Amazon had such stellar service back in the days when people raved about it, but lately it's a one-two punch; they can't get it right up front and then they make it very difficult to engage in order to fix it. A lot of the "Help" links end up in dead-ends; you're got to persist. And then the script-reading CS (and I don't blame them) eats up a significant portion of your remaining lifespan.
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Another order gone wrong and that's aside from two missed delivery dates. Third time lucky, apparently!
This was clearly a return and either the prior purchaser returned it because it was defective or he swapped out a more desirable element for a less desirable one from an earlier order. (It's coffee pods; supposed to be six different types but it's five different with one duplicate.) I'd have preferred it as described but I also don't care enough to go through the hassle of returning.