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Old 06-03-2023, 03:50 AM   #1
pjayala
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pjayala began at the beginning.
 
Posts: 7
Karma: 10
Join Date: May 2013
Device: kindle 4
Help with Kindle Paperwhite 4 stuck on startup screen

Hello everyone!

I need help with my Kindle Paperwhite 4. After a failed update to version 5.15.1.1, the device is stuck on the startup screen with the boy and the tree. It's unresponsive to any action, and I'm looking for a solution to restore it.

Following some tutorials, I managed to enter fastboot mode by connecting cables to the s700 serial interface and using PuTTY on Windows 10. Now, I have my Kindle in fastboot mode, but I'm unsure about the next steps.

My goal is to restore the factory images and unlock the device. However, I'm having difficulty finding up-to-date information on how to proceed. I've searched through various threads, but most of the information I come across is outdated, and I'm unsure if it's still valid.

I would greatly appreciate it if someone could point me to a thread where I can find updated information on how to proceed with this process. Any advice, guidance, or links would be greatly appreciated in resolving this situation.

Thank you in advance for any help you can provide.



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