Thread: Help please. Kobo Clara HD frozen.
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Old 05-31-2023, 02:02 PM   #2
gbm
Wizard
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Posts: 2,189
Karma: 8888888
Join Date: Jun 2010
Device: Kobo Clara HD,Hisence Sero 7 Pro RIP, Nook STR, jetbook lite
Charge it using a wall charger for four hours then see if it will start up.

bernie

Quote:
Originally Posted by WormGod View Post
My Kobo Clara HD froze during a restart with only the three black dots displayed on the screen, and I can't restart or reset it. I have tried holding down the power button for both 15 and 30 seconds with no response.

Here's what I remember of the sequence of events.
Clara was around 60% battery, so I thought I'd recharge and update some books. WiFi is off. Started calibre (latest version) on my computer and plugged in Clara. Asked me if I wanted to connect or cancel. I chose connect, and the File Explorer window opened allowing me to view and transfer files. The screen of the Clara switched to "Connected and charging." However, calibre spun its heels and after a few minutes popped up an error saying it was unable to connect to the device. I closed calibre and decided to just let the Clara charge.
A while later, the Clara screen changed to "Connected and charged," so I disconnected it from the computer, and that's when the problems became obvious. The Clara remained on that screen (Connected and charged), nothing I did would change it. I tried holding the power button for 5 seconds, 15 seconds, 30 seconds. Nothing. I tried reconnecting to the computer. Nothing (and no recognition by the computer that it was connected). I decided to give up for the night and deal with it today.
Today, I connected it to the computer, and it restarted all the way to home screen and asked if I wanted to connect or cancel. I chose cancel and disconnected it because I wanted to check it out to make sure everything was OK.
Clara then displayed a "Battery Low - please charge" screen. Stupidly, I pressed the power button to restart it figuring that it would start and then I would connect it to the computer. It got as far as the three black dots and stopped. Nothing. I tried holding the power button for 5 seconds, 15 seconds, 30 seconds. Nothing. I tried reconnecting to the computer. Nothing (and no recognition by the computer that it was connected).

Sorry for the long and overly detailed post, but does anyone have any suggestions?

Thanks!
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