Thread: The Vent and Rant Thread
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Old 05-08-2023, 07:14 AM   #36142
John F
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Quote:
Originally Posted by issybird View Post
Four of my last five Amazon orders have gone wrong and they make it so hard these days to fix issues. I ended up eating two of the problems; one was a damaged item and the other was a wrong item, but I decided I could live with both instead of engaging in the hassle.

I never thought Amazon had such stellar service back in the days when people raved about it, but lately it's a one-two punch; they can't get it right up front and then they make it very difficult to engage in order to fix it. A lot of the "Help" links end up in dead-ends; you're got to persist. And then the script-reading CS (and I don't blame them) eats up a significant portion of your remaining lifespan.
I agree completely that it is frustrating and tedious to contact them, and even after you contact them, the customer service doesn't know how to solve the problem.

When something I purchased goes wrong, it is either very easy or very difficult to return/exchange it. Either you can do it quickly on the orders website page, but if you want to talk to someone to confirm the reason/process, good luck.
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