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@Hitch: Oh, I know. It's why if they would/could fix something quick, it would be cheaper. Not only is a drawn-out resolution a waste of my time, it costs them more than they'd save by being generous about it early in the process. But I suspect part of the game Amazon is playing (and I give Amazon credit for mostly knowing what it's doing) is to make contacting CS so annoying and unproductive that people don't bother, just as I ate 50% of the problems I had.
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