Quote:
Originally Posted by issybird
Four of my last five Amazon orders have gone wrong and they make it so hard these days to fix issues. I ended up eating two of the problems; one was a damaged item and the other was a wrong item, but I decided I could live with both instead of engaging in the hassle.
I never thought Amazon had such stellar service back in the days when people raved about it, but lately it's a one-two punch; they can't get it right up front and then they make it very difficult to engage in order to fix it. A lot of the "Help" links end up in dead-ends; you're got to persist. And then the script-reading CS (and I don't blame them) eats up a significant portion of your remaining lifespan.
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It's hard for me to blame them for the robotic Chat services, either. My company provides customer support--which is mostly me, as my Minions are too busy doing other book-related work--and it's incredibly time-consuming. People have NO idea what it takes, "just" to answer one question or the like. I have customers--not sure when this started, but it's fairly recent--where they all email me in multiple emails, starting in the morning. Not one email thread with multiple replies--MULTIPLE emails with multiple replies. WHY? Why on earth do they do that? And if I try to consolidate, what happens? Yes, I get yet more "new emails" back, over and over. /rant, sorry.
Nobody in a regular gig appreciates what customer service, anywhere, entails. It's why I try
very hard not to turn into a total cow, when I'm unhappy with a business--even the six days I was
just knocked off the Net, by my ISP/phone company. (Which promised that the repairman would be out" every day" and he wasn't, for
six days...) But I cannot imagine, literally, what it's like at Amazon each day.
It must be overwhelming and they must have customer complaints stacked up like a good few cords of dried wood. Boggling.
Hitch