Quote:
Originally Posted by jcd1013
Is anybody else having issues signing into the Kobo Desktop App for Mac? Since yesterday, every time I try to sign in using my email, I get this error message:
Access Denied
You don’t have permission to access “ http://authorize.kobo.com/us/en/signin/signin/kobo” on this server.
Reference #18.45bc3b17.1678852585.5ff0764
The Kobo version installed is the latest that I can tell (4.35.16116). When I messaged support, I was told to delete all of the cache files on my computer and reinstall, which I did and it didn't change anything.
I even tried installing the app on another computer and got the same error message.
I've emailed support with the update and haven't heard anything back.
Any ideas? |
I use Kobo Desktop all the time, even just two hours ago, and I haven't run into this issue. I use Kobo Desktop mainly with obok. However, if you're encountering this on another computer, it sounds like an account issue.
Without knowing more about your situation, it's hard to troubleshoot. What MacOS are you running? Normally, I'd recommend repairing your account, but if you can't log into your account, that's not going to work. (If you click on the person icon on the top right, you'll see "Repair Kobo Account" in the dropdown.)
Have you tried logging into your account at kobo.com? Do you run into problems there?