Quote:
Originally Posted by rcentros
 maybe bananas would have helped. You probably could have (eventually) found someone but how much of your time is it worth beating your head against a brick wall? It's obviously some kind of glitch in the database but apparently they don't give customer support access to the database. (I'm only guessing, I don't know for certain but somewhere registration is turned off for your account.) I didn't know (until this thread) that you could start a new account and share your books on it. I'll have to remember that if this ever happens to me. |
Yes that is why I didn't try it again. I probably could have got someone if I tried long enough, but I suspect that would have been multiple hours. I tried everything else first. Not sure I would even have been able to find the time to beat my head against their brick wall long enough.
One interesting thing I didn't mention before, after my first chat with a Amazon rep (and I left the chat after no response for over 20 minutes), they have a pop up with "did we solve your problem?" and ratings for the rep. Well I flagged it as NO and the rep was nice but ended up stopped responding and directed me to areas of the website that no longer exist. A few hours later I got an email from Amazon with the Reps name saying they were sorry the problem wasn't solved, how Amazon is customer centered, do not want to lose a wonderful customer like myself, and had escalated my case. But I never heard anything more. I think it was a automated response and nothing actually happened.
In all honesty, I am sure it is a simple fix, a conflict somewhere. The problem was I couldn't get access to someone who could DO it.
And I do not seem to be alone in that regard.