Thread: Troubleshooting Can’t buy ebooks from Kindle
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Old 03-08-2023, 02:13 AM   #7
Cootey
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Join Date: Apr 2017
Device: Kobo Mini, Libra Colour & Elipsa; Kindle Paperwhite 3 & 4; iOS apps
Can’t buy ebooks from Kindle

Thanks for the ebook suggestion, hleo12. Thanks for the feedback, Jon. Unfortunately, I cannot buy it. Same problem as listed above. I’ll try using a third party browser on my Mac, but I am skeptical that it will work because I can’t buy ebooks on my Kindle Paperwhite 4 either.

I think I’ll also try sending an Overdrive book to my Kindle. Even though the CS agent said other users couldn’t borrow books, I haven’t tried it personally myself yet. I usually read library ebooks on my Kobo.

Do any of you have credits available for purchasing ebooks? I have a little over $9 in credits with Amazon. I’m wondering if that is where the inability to purchase bug is springing from. If anybody with credits could purchase that free ebook that hleo12 shared and let me know, I’d appreciate it.

Update: I cannot borrow books with my Kindle from Libby. It uses a browser to authorize the process on Amazon's site, which encounters the bug.

Update 2: Using Brave Browser instead of Safari on my Mac, I run into the same loop when trying to select which device to send the ebook to. This is either an Amazon issue (which the CS agent already said was a known issue), or a problem with my account, though I bought an ebook as recently as 2/15, purchased goods last Friday, and saw my Prime subscription clear the bank over the weekend. It's just an ebook issue.

Update 3: On a whim, I fired up my Japanese Amazon account and purchased two Japanese books without an issue using Safari web browser on a Mac. I didn't attempt to purchase the book listed above since I was in the Japanese store. Whether it's relevant or not, I had no credits in my Japanese account.

Last edited by Cootey; 03-08-2023 at 03:03 AM.
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