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crazy
Ok, I don't own a kindle and have no plans on buying one. I have bought a lot of books and other items from Amazon.com over the years. I will no longer purchase from them unless there is no other alternative. Why? Just read the emails that Amazon sent to this guy and others. Regardless of the justification, they were crazy. No warning, no arbitration, no review by a real person, just a form letter and no way to discuss the matter with a human. I am sorry, but this is terrible customer service. I recently purchased an item from them and did not bother to read the return policy. I was in a hurry and thought that since I was buying from Amazon that it would be fair. Well, it turns out the company selling it was not Amazon and this company had a 25% restocking fee, so I am stuck with a bad product. Even when I went to their site to find the terms of sale and return for the product it was not that easy to find. Yes, it was my fault but I felt misled and will spend my money elsewhere whenever possible. This just cemented it for me. I mean seriously, just read the first email and imagine recieving it out of the blue in your inbox. The follow-ups were just harsh and insulting. Had they not restored his account I would be a little skepticle as to how bad his account looked but they would not have restored his account if they had firm ground to stand on.
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