Quote:
Originally Posted by rocket733
They'd say the same thing the judge would say. You have no just cause. Ian's rights as a customer were not infringed, he was provided with the products and subsequent returns that he requested. Amazon provided books and services under the terms of conditions that were agreed upon at the time of the sale under contract law. When Amazon chose not to continue to do business with him in the future they simply chose to exercise their rights. Brick and Mortar stores can do the same thing. Business don't exist to make customers feel warm and fuzzy inside, they exist to make money. When you have customers that are an expense rather than a revenue the logical thing to do is get rid of them.
You wouldn't work for an employer who makes working for them more expensive than the salary you are paid so why should you expect the opposite?
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I think you are largely correct, but when it comes to the semi-bricking of the Kindle, I expect that Amazon is on shaky legal ground. It is one thing for them to refuse to continue to do business with a customer who has returned too many items, but it is entirely another to expand that unwillingness to the point of refusing to provide access to ebooks which the customer has already bought. In fact, I suspect that in that regard, it might be Amazon which has violated the contract.
There is a concept in law known as a "contract of adhesion" which gives courts the authority to disregard contractual agreements where one party has the bargaining position to simply impose conditions on the other, and uses that bargaining position to write an unfair contract. That's what Amazon does, and the main reason they get away with it is that nobody has the time and money to take them to court over such relatively small amounts.
But the practicality of the situation is that anyone who does business with Amazon does it at their peril. I certainly have changed my buying habits. I'm a lot more careful about what I buy from Amazon these days. I don't buy anything that has any serious risk of not being what I hope to get. And I don't buy anything that I can get from some other provider at a similar price.