[DBDigital]

Originally Posted by jthunternz

Hi,

I made an account on this forum just to share this in case anybody else experiences this, as I state in here amazons support doesn't help with this issue and there's no coverage anywhere else online for this.

I've been rubbing my head on sandpaper for the last 2 days over this exact same issue. I am getting the exact same error messages as the original forum post. The "your account doesn't exist in our records" and the "sign in approval required", where they would email me a one time passcode. (FYI this passcode is useless) I have been on support chat for probably 5 total hours now. Very unhelpful support for this issue.

I have had 2FA disabled on my account the entire time, I tried changing my default store on amazon. I was almost about to give up. I tried a different amazon account that has a phone number attached, and received the passcode to that phone. THIS WORKED!!

So I went back to the account with all the ebooks etc on it and added a phone number.
I tried to register again and it gave me the same error messages that I had previously. BUT I received a text with a OTP, I then tried to login using my email and this passcode and it WORKED.

TL;DR - Only phone numbers work for the registration verification. Email one time passcodes are useless. And the error messages provided by the Kindle Touch 4th Gen are also useless.

Thanks. Some seem to get the email codes to work, others not. It seems Amazon has borked their system in such a way it depends on the account. And some things work for some, and others not. The only question I have is if I give them my phone number, can I remove it? Some companies refuse to do so (or don't give you an easy way at least) once they get it. I have had that problem before.

Originally Posted by JSWolf

That's incorrect. You just go to register the Kindle like you did before except this time you put in just the OPT code as the password. if you are getting the OTP via email, you'll need to put in your cell number so you can get a valid OTP via text.

Yes using a combination of password and OTP code via email didn't work for me either. Tried that in several versions today and nope. If I can remove my phone number after I register, I will try that next.

Originally Posted by janrey

One reason for inability to register that many people don't see is the time. Is the time set to the correct time?

Yes I have it set to the right time, so that isn't my issue. I came across that the time has to be set properly somewhere, I think it was one of Amazon's "how to register your kindle" page.

Originally Posted by janrey

Also, try creating a new amazon account. Now try registering the kindle to this new account. If it registers then do a family link and link it to your original account so that you can share books. https://www.amazon.com/myh/households/ref=myh_hh_lnd# to add account then go to manage account to share https://www.amazon.com/myh/manage

I thought about that, but I seem to recall Amazon has a policy of one account per person. And if they find out you created another one, they might ban you. But it might work, since this problem seems to be account specific.

I have also messaged the previous owner to make sure they deregistered it, waiting to hear back. But I am 99.9% sure they did.