Thread: Can't regiester Kindle touch 4th gen
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Old 03-06-2023, 05:43 AM   #36
JSWolf
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Quote:
Originally Posted by jthunternz View Post
Hi,

I made an account on this forum just to share this in case anybody else experiences this, as I state in here amazons support doesn't help with this issue and there's no coverage anywhere else online for this.

I've been rubbing my head on sandpaper for the last 2 days over this exact same issue. I am getting the exact same error messages as the original forum post. The "your account doesn't exist in our records" and the "sign in approval required", where they would email me a one time passcode. (FYI this passcode is useless) I have been on support chat for probably 5 total hours now. Very unhelpful support for this issue.

I have had 2FA disabled on my account the entire time, I tried changing my default store on amazon. I was almost about to give up. I tried a different amazon account that has a phone number attached, and received the passcode to that phone. THIS WORKED!!

So I went back to the account with all the ebooks etc on it and added a phone number.
I tried to register again and it gave me the same error messages that I had previously. BUT I received a text with a OTP, I then tried to login using my email and this passcode and it WORKED.

TL;DR - Only phone numbers work for the registration verification. Email one time passcodes are useless. And the error messages provided by the Kindle Touch 4th Gen are also useless.
The OTP that worked for me did come via text. The Kindle Touch said I would get email, but that never happened.
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