Quote:
Originally Posted by rocket733
Business don't exist to make customers feel warm and fuzzy inside, they exist to make money. When you have customers that are an expense rather than a revenue the logical thing to do is get rid of them.
|
A pure business decision would have been to limit the business with the customer to Kindle-eBooks and all other kind of goods the customer had not returned in past. A pure business decision would turn the past expense into a future revenue. I guess they just can't do that for technical reasons...and i guess their cs reps also had technical reasons when they told Ian to return the defective goods. So basically they ban a customer for technical reasons and not for business reasons.