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Originally Posted by DiapDealer
This is not entirely true. While there may be no "Appeal Decision" button that one can click, squeaky--and persistent--wheels have certainly gotten "our decision is final" decisions overturned in the past. In fact, the user in question who was cutoff from their library eventually regained access to it.
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I meant no
obvious appeal system. They are sensitive to media publicity. There have been many articles in the main UK newspapers of people being "cut off" without warning. The trigger for too many physical returns is opaque and it's possible to have a high rate due to junk. Amazon doesn't clearly differentiate the reason for a return in their decisions. In many countries they are legally obliged to repair, replace or refund for a year and for some products it's longer, if the product is not as advertised, not fit for purpose or manufacturer's defect.
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the user in question who was cutoff from their library eventually regained access to it
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Yes, a good ending, but was it an appeals procedure or media outrage? I don't remember.
It's not specifically Amazon. Online sellers seem to think local law doesn't apply. Digital River (an office in Ireland) even refused to accept that they were the retailer.