Quote:
Originally Posted by Tranquil Ape
This alone has made me almost through my kindle2 out the window, and ive only had it for 3 weeks (i do love it) I'm not even involved and this email makes me angry. its like they hung up on you in mid sentence.. grrrr
and how can they not refund your gift certificates? I'd be calling a lawyer
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I see your point but I also notice the reference to multiple accounts in that quote. Many of the bannings were for things like selling access to your Prime account, registering multiple accounts to re-use "one per household" discounts, and speculating on popular items to resell on eBay (hold the item by paying with a check then resell and use Amazon essentially as a drop ship). When I read the original Consumerist news item, it seemed that the bulk of the bannings were for things like this. There was hardly any mention of excessive returns. It does look to me like most of the banned people really deserved it. Ian did get reinstated after one email. Sounds like he got flagged in the system and then when a person looked at the account, he was cleared. I'm not surprised he was flagged. Electronics returns are tricky and camera returns are a big flag. People frequently buy a great camera to take on vacation and then return it.
Still, they need to find something between a total ban and total access. It is completely unfair to take away things people already paid for even if they were abusing the system.