So, I tried it this time, using @issybird's process, and it worked. I ordered the gift card Friday morning (to another email address), and the bonus card came Sunday evening to my normal account email. So then I credited the bonus card to my account, and then the regular gift card, and everything went as it should, and the credits are both in my account.
So, like @issybird, I have no idea if this specific process helped, or if that other time I just had a customer service person who didn't know what was what, or ??? But I'm pleased it worked, and will continue to use this approach. Until it doesn't work again - not that I'm cynical, of course
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Originally Posted by issybird
I’ve not had it not work for me. So I was puzzled and then had a thought regarding what might account for it: I always send the “gift” to a different email and then I don’t cash in the gift until after the bonus hits my account. If that’s not been your practice, it might do the trick.
But then, Kobo being Kobo. Why knows?
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