[darryl]

For those of you having problems returning I suggest you contact Customer Service. I've found chatting with them nearly always produces some result, even if only a small account credit. Amazon CS is not what it used to be, but it still seems to be ahead of the opposition.

I'm not interested in purchaing books from which I can't remove DRM. The 1984 debacle and the number of stores ceasing to trade in the past in my view makes it only prudent to keep a DRM free copy for personal use. I believe that Amazon has in the past tolerated DRM removal as it could sell its e-books to users of Kobo and other devices. I think its adaptive DRM has been at least partly driven by the demands of publishers participating in its textbook rental business, and partly a desire to experiment how much if any business it may lose through these measures. The reality seems to be that K4PC, Mac and the various Kindle apps mean that customers do have the option to purchase and read their Kindle books. Just how important is it to how many customers to be able to remove DRM and read on other platforms. If Amazon find it is costing them business I can see a compromise where it allows download of most books on earlier app versions but continues to require later versions for its high price textbooks and textbook rentals. It also makes some sense for them to haavily protect library borrows and KU books, at least where the author asks for that. Sadly, I expect that few poeple will care and removing DRM will become increasingly more difficult.

Given the low cost of old e-ink Kindles I think for many it may be a worthwhile investment to purchase and register one on your account. As I understand it any model from the Kindle Keyboard up to the first generation Paperwhite support KF8 but not KFX, meaning that Amazon must supply KF8 so long as it continues to fully support these models.

Good luck everyone.