Thread: Kobo Discounts: Coupon Codes + Discussion
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Old 02-11-2023, 12:00 AM   #17261
Uncle Robin
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Posts: 3,661
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Join Date: Sep 2019
Location: in my mind
Device: Kobo Sage; Kobo Libra Colour
Quote:
Originally Posted by issybird View Post
I’ve not had it not work for me. So I was puzzled and then had a thought regarding what might account for it: I always send the “gift” to a different email and then I don’t cash in the gift until after the bonus hits my account. If that’s not been your practice, it might do the trick.

But then, Kobo being Kobo. Why knows?
I might have to try this next time. I do send the gift card to a different email address, but have not tried waiting for the bonus card before cashing in the purchased card. With 5 hours to go before the 72 hours are up, I have not received the bonus card. I did get an email an hour ago from the Kobo CSR I spoke with yesterday saying:
Quote:
And since this is the 3rd day when you purchased the promo, and the promo should be able to credit on your account, I will now escalate this issue to the higher department to manually add your credits to your account.
This is why I always contact Kobo support, to have eligibilty verified in the event of issues like this.
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