Quote:
Originally Posted by monophoto
Yeah - this is Amazon's notorious One Time Password (OTP) issue. There's nothing wrong with using an OTP to validate user identify, but Amazon needs to make the error message that they post when users do it wrong more explicit about what the problem is.
Sometimes the OTP comes in an e-mail, and sometimes in a text message. Sometimes you enter it in place of the user ID, and sometimes they expect the user to append the OTP to the user ID.
But the bottom line is that they are inconsistent, and their instructions to users are unclear.
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Yeah, I'm fine with them doing this in general (although I wish there was a way to turn it off and say don't do this) but the lack of appropriate messaging when trying to register is a big problem. It says that the email address or password is wrong, when they are NOT. It should say "We've sent a code to your phone, please enter it below instead of the password" or whatever. The first time it happened, it took me FOREVER to figure out what was wrong. I initally thought the used kindle I'd bought was blacklisted.