|
My Kobo Aura, too, stopped synching sometime in Aug. 2022.
When I tried to do it manually, I got: "Sync Failed. Please try again." This was a misleading error message -- it should have said "Login failed".
In my case, it seems Kobo had disabled my login account. I know this, because re-setting the device *with a new account* eventually fixed the problem.
WARNING: sign-out and sign in from the device *deletes* all bookmarks, collections, and other input data (although downloaded books remain).
The error message, on attempt to log in to Kobo store: "Something happened to your internet connection" is wrong and misleading. I established that nothing was wrong with the internet connection -- the message should have said "Login failed".
The problem is, the account was disabled (for unknown reasons --- they did not attempt to contact me, despite having my e-mail address) BUT it wouldn't allow my old password. Now it wants numbers and symbols, that were not in my old password!
The device "reset" that came up when I signed out did not work right. It showed a QR code, which I was to scan with a cell phone, and a 6-digit code. I did that, but it just brought in a login page, which wouldn't take my login. I clicked on "Forgot password?", which said it would send me an e-mail. I never got any e-mail.
I typed in the 6-digit code -- in very buggy text fields on the web page, which took just one digit per box (which switched my phone's keyboard to "alphabetic" every time I typed a digit!!!) But after putting it in very carefully, and double-checking the number, it failed, too.
Finally, I made a new account. This was successful, eventually! And my Aura came up, with my books, and...
The device now syncs, and I can log into the Kobo bookstore!
BUT I lost all my bookmarks and notes, and my collections. That represented a lot of time.
This combination of mistakes on Kobo's part caused a situation where I was going to lose data that I had i had put into the device, and where I was going to lose a lot of time.
It all reflects very badly on Kobo's management. It's a pity, because the readers are great.
|