Thread: Troubleshooting USB on Kindle not working after update
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Old 02-07-2023, 08:09 PM   #7
_Calculated_
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_Calculated_ began at the beginning.
 
Posts: 9
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Join Date: Feb 2023
Device: PW3
Quote:
Originally Posted by JSWolf View Post
Call Amazon and see what they can do for you.
I bought it years ago and we live abroad now. I guess still worth a try?

Quote:
Originally Posted by rantanplan View Post
Have you tried factory resetting the device?
https://www.amazon.com/gp/help/custo...EWAYLEKM2UGFAC
Yes, 3+ times.


Quote:
Originally Posted by tomsem View Post
Might be some crud or wear on the contacts. Try some Deoxit or similar product.

'correlation is not causation'. It seems unlikely to me that an update could cause this issue.
I agree that I am just speculating but from my perspective we used it for years without an issue. A day after taking it out of airplane mode it wont connect. I think its more likely that its a software issue than a hardware issue. Especially considering its unlikely they test updates going from really old firmware (kindle was in airplane mode for 3+ years) and its still charging without issue.
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