it usually means updating so do not turn off. i guess the previous owner turned it off anyway !
the screen is probably fine, the state of the update - not so fine.
screen will continue to show last the state it was set to , until fresh data is sent to it - that's why removing battery makes no difference
wait for a 2nd opinion buy maybe reformat and reinstall kobo software to Sd card is the fix.
Last edited by stumped; 01-26-2023 at 10:22 AM.
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