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I tried logging out but couldn't log back in, so the ereader becam unusable. When I went to the Kobo web site, I also couldn't log in there. The 'forgotten password" process failed so I tried creating a new login with the same email. This also failed saying "email address already linked to another account". To use the ereader I had to create an account with a different email address but lost all my collections, list of read books etc.
I contacted Kobo and - after a few emails - they told me they'd deleted my account for some reason. I've asked why and also, if deleted, why I can't create an account with that original email address. Really hacked off.... especially as my wife's Aura H2O 2nd ed. is in the same state (won't sync). Kobo say they've deleted her account too - at least she still has her collections etc. as she hasn't logged out after my experience.
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